Payment Policy

GENERAL QUESTIONS

What is the status of my order?

Once your order is placed, you will receive a confirmation email. We will also provide shipping updates and tracking information once your order has been shipped.

Can I change my order?

Orders can only be modified before they are processed for shipping. Once your order is marked as "Preparing for Shipping," "Shipped," or "Delivered," we can no longer make changes.

Which currency will I be charged in?

All transactions on norvathiset.com are processed in USD. If your credit or debit card uses another currency, your bank or card issuer will apply the applicable exchange rate. Additional conversion fees may apply depending on your provider.

SHIPPING

Where do you ship?

We currently ship to Australia, Canada, the United Kingdom, and the United States only. Please refer to our Shipping Policy for additional details.

How long does it take to ship my order?

Orders typically require 1–7 business days for processing. Delivery times vary depending on your selected shipping method and destination.

How can I track my package?

You will receive an order confirmation email after placing your order. Once your package ships, tracking information will be provided so you can monitor its delivery status.

What if I'm not home when my package arrives?

If delivery is unsuccessful, the shipping carrier may attempt delivery again, contact you to arrange another delivery date, or hold your package at a local collection point. Options vary depending on the destination and carrier.

RETURNS

Do you accept returns?

Yes, we accept returns under the following conditions:

• The item must have been purchased from norvathiset.com.

• The item must be unused, in its original condition, and in its original packaging.

• Return or exchange requests must be submitted within 30 days of delivery.

• Damaged or defective items should be reported within 48–72 hours of receipt.

To request a return, please contact our customer support team at support@norvathiset.com.

Can I exchange an item?

Yes, exchanges are accepted under the same conditions as returns and are subject to product availability. Please specify that you would like an exchange when contacting our support team.

Are returns free?

Please contact our customer support team to request a return and obtain the appropriate return address. Once approved, securely package the item in its original packaging and include proof of purchase.

Return shipping is free for damaged, defective, or incorrect items caused by our error. For customer-initiated returns, you are responsible for shipping costs. Return shipping fees will not be deducted from your refund.

How long does it take to process a return?

Returns are generally reviewed and confirmed within 5–7 business days after the package arrives at our warehouse.

Once your return is accepted, refunds, exchanges, or store credits will be processed within 5–7 business days. Refunds are issued to the original payment method, and additional bank processing time may apply.

If you have any further questions or concerns, please contact our customer support team at support@norvathiset.com. We are happy to assist you.